Service Questions
What services do you offer?
We provide professional pet waste removal for residential homes. Services include weekly, twice-weekly, bi-weekly, and one-time cleanups. We also offer optional yard sanitizing and disinfectant treatments.
What areas do you clean?
We clean all accessible areas including grass, turf, rock areas, patios, and play equipment.
How is the waste disposed of?
All waste is securely bagged and placed in your designated trash container in accordance with City of New Braunfels guidelines.
Sanitizing & Disinfectant
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Do you offer yard sanitizing or disinfecting?
Yes — we offer a professional yard sanitizing treatment designed to help reduce bacteria, viruses, and odors commonly associated with pet waste.
What does the disinfectant treatment help with?
Helps reduce harmful microorganisms commonly found in pet waste, improving overall yard hygiene.
Is the disinfectant safe for pets and families?
Yes — when applied properly, the treatment is safe for residential environments.
Will it stain my yard?
No — when applied correctly, it will not stain grass, turf, or hard surfaces.
Does it eliminate odor?
Yes — it helps neutralize odors from pet waste and bacteria.
Scheduling
Do I need to be home?
No — as long as we have access to your yard, you do not need to be home.
Can I choose my service day?
Yes — we schedule based on your preference when possible.
What if I need to skip service?
Just let us know and we’ll skip your visit.
Billing
When do I pay?
We bill after your first completed cleanup.
Do you offer discounts?
Yes — we offer 10% off with monthly billing.
Safety & Trust
What if something is missed?
Let us know and we’ll make it right.
Should I notify you if my dog is sick?
Yes — please notify us so we can take extra precautions.